Shiregreen Medical Centre and Melrose Surgery

492 Bellhouse Road, Sheffield, England, S5 0RG 515 reviews

Reviews

Recommend
Involvement
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Page 4 of 95
 
27th April 2024


Whilst I found it difficult to get through in a morning for an appointment. I was still given advice as to where I could get seen and help.

Suggested improvements
I have been at a surgery where the appointment side was run better and it was so fast and easy to get through. They did a triage service. So you ring up and a link is sent by the receptionist to be filled in. Then a doctor triage's these as to who needs a same day appointment or who needs a general appointment. They also send text messages from this with advice and guidance on if a pharmacist cab help. People who can't do the form online just let the receptionist know and she fills it in on their behalf over the phone. They still get triaged in the same way. This kept the phone lines freed up. If they required an appointment whether same day or not a link would be sent so it can be booked online or you could phone the surgery to make the appointment. This meant everything worked smoothly.

Experience
Involvement
Cleanliness
Staff
Appointment
 
26th April 2024


Very difficult even if you ring at 8am by 3 or 4 mins past when the message starts your about 25 to 35 in the queue and then when you do speak to a human all appointments are gone for that day and then after ring back again the next day so sometimes have to wait for days to get booked in

Suggested improvements
Go back to being able to book appointments at the surgery in person and fine people who waste appointments by not turning up and not cancelling them

Experience
Involvement
Cleanliness
Staff
Appointment
 
26th April 2024


Last doctor to be seen by was {}

Suggested improvements
The only thing I worry about {}

Involvement
Cleanliness
Staff
Appointment
Experience
 
26th April 2024


Staff seem very friendly appointment could be better.


Involvement
Cleanliness
Staff
Appointment
Experience
 
26th April 2024


Mara receptionist always very helpful.


Involvement
Cleanliness
Staff
Appointment
Experience
Rating not given.
 
 

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Resources

Short link to review Shiregreen Medical Centre and Melrose Surgery: http://iwgc.net/eccpd